FAQs

FAQ

How fast do you ship out?
Answer: Usually within 1-3 business days.

When will I receive tracking for my order?
Answer: As soon as your package shipped your tracking number will be emailed to you. 

How long will my order take to arrive?

Answer: Usually between 5-8 business days depending on which shipping method is used. If your item is a special order or on backorder it may take longer. We will contact you and let you know if there is any changes in time delivery. A tracking ID number will be emailed once the order has been shipped.

Which courier will deliver my package?
Answer: We ship via UPS, Fedex, DHL and USPS. It usually depends on the size of your package.

If something is out of stock can I back order or special order it? 

Answer: Yes! Please contact us by phone to place your order.

Can I place my order over the phone?

Answer: Yes! We are available 9am-5pm Monday-Friday EST. You can reach us at 1-888-597-7812

Do you offer free shipping?

Answer: Yes, we offer free shipping on all orders except international orders or orders shipped outside the low continental 48 USA. Orders to Alaska and Hawaii can be placed over the phone and shipping will be calculated and charged to customer. 

Do you ship internationally?
Answer: At this time we do not offer international shipping. 

How can I best connect and have my questions answered?

Answer: Give us a call at 888-597-7812 or send us a quick email info@speedybikeshop.com and one of our customer care reps will reply before the end of the day. Also a third option is the Contact Form on the contact us page. All messages are replied to within 24hrs the latest.