Return and Refunds
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. All items are sourced for manufactures and returns require a 20% restocking fee.
To start a return, you can contact us at firstname.lastname@example.org. Returns require 24hrs for approval. Once approved a shipping label will be emailed to the customer. Items sent back to us without first requesting a return will not be accepted. Shipping Labels are emailed to customers once returns have been approved.
You can always contact us for any return question at email@example.com or call 1-888-597-7812 (9am-5pm)
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember once a refund is approved after contacting the store by email or by phone, refund moneys will require 5 business days for the funds to return to the card used to purchase.
If there are any issues and or concerns during this process please free free to contact one of our customer service agents at 1-888-597-7812 or by email at firstname.lastname@example.org